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It was a good experience. The hostess were also nice
all flights I took in Cape Town and Port Elizabeth were comfortable, enjoyable and courteous.
My kids flew as assisted passengers. On their return flight, my 10 year old called me from the plane in tears! The flight was delayed and the hostess did not give them any information, but just kept telling them another 20 minutes. After an hour they took off! How can no one comfort a 10 year old in tear at 21:00 in the night!! Very disappointing.
It was pleasant to fly with Kulula airlines. It was punctual, comfortable and economical
We were delayed by 2 hours, which seems to be a common problem with Kulula.
What a dissappointment!!! I was suppose to fly on BAA to Cape Town from Durban at 2h40 and sat at that airport since the morning as i was dropped off early for my flight to Cape Town and we only left on a 5h30pm that afternoon due to delays twice. Only came on Cape Town Airport at 7h30pm at night. Shocking!
Wow! I wish i was on plane on a daily basis. I got a warm reception from the crew guys. Smiles all over their faces, neat and tidy plane, checked in on time, reminder sent to me a week, 3 days and hours prior to the departure. Really good service. Snd now a follow up. FANTASTIC AIRLINE
We were very satisfied with the way we were received at Lanseria International Airport
Flight was delayed more than half an hour resulting in almost missing my connection.
Took some fragile stuff and everything was in one piece when i got to my destination.
The 24h cut off to do electronic conformation is a problem. Would like to suggest a day (starting 07:00) before flight commence.
They did not communicate about the delay of the flight, we waited in a queue for almost an hour without any information. Secondly, what happened to the free snacks. However, the plane was clean.
Good time keeping and communication
My flight experience was a disaster because in Cape Town it was delayed first with an hour, then again with another hour, so finally when we arrived at OR Tambo we missed our connecting Kenyan Airlines flight, we had to buy a new ticket to Rwanda, which Kulula Airlines didn't want to take responsibility, as an organization it is bad service, we were on time for our flight but the flight was delayed, so in future l won't use them again, and l will encourage my family and friends not to use them
flight from OR Tambo was delayed